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TripAdvisor Traveller Reviews

Very relaxing and enjoyable time. Peaceful

wlombardo, Ironton, Missouri

Mon Oct 22 19:22:20 EDT 2018

I enjoyed my stay. I went snorkeling and saw some very colorful fish and it was courtesy of the resort, I also went to the runes, the guides were very informational a little pricey but good information.

Great family vacation!

Rocio K, Minneapolis, Minnesota

Mon Oct 22 11:12:07 EDT 2018

On the positive side, Sunscape Sabor Cozumel delivered a great staff service and awesome entertainment and children's club during our family vacation. As a family we travel through the Caribbean and have stayed at several all inclusive resorts. Sunscape exceeded our expectations in service, entertainment, children's club and beach condition. Snorkeling was the best! The staff there is wonderful and we made a few personal connections. Shout out to the following people for their awesome work: Iris, Abril and Yeraldine at the children's club; Ruben and Sheila from the entertainment team; Enrique from El Patio restaurant; and Ermeregildo for keeping our room in great shape! Bartenders at Coconuts Bar were excellent, too! Hello to all from your friends from Minnesota!!! (Emily and Ethan's mom and dad) We found room for improvement in the dining options, more specifically in the food choices. The same menu every day can get too boring for people staying several days. More variety for both, lunch and dinner would have been appreciated. Also, it would have been nice to have ice cream available, specially for the kids. All in all, we would like to come back to this resort one day and hopefully food would have improved by then!

GREAT diving, substandard resort, terrible service


Mon Oct 22 08:32:36 EDT 2018

First of all, I will start with the best. We dove five days with Dive House. This is a top notch dive facility. Everything about the experience was over the top (thanks Lorena!). They make multiple day diving really easy.I would highly recommend them to anyone who is planning a dive trip with a PADI shop. On the surface, the resort looks great. It is laid out in a way that makes everything easy to get to with a short walk. The pools are nice and there were usually towels available. The restaurants had a very limited menu. Plenty of Mexican dishes, but not much selection other than that. The buffet at Portofino is good for breakfast and lunch, but they are not open for dinner. The rooms are small and "dingy". We had water dripping through our bathroom ceiling from the unit upstairs. The cleaning service was good until we left our tip mid-week. After that it was hard to have a clean room. One person had to get a room change after it rained because of water coming through the ceiling (upstairs). Another found a grate under the sink in the bathroom open. It appeared that someone had sneaked into the room while she was out. There were lots of small insects in all of the rooms. The service was the worst. The staff at Portofino were not at all interested in a great customer experience. Staff throughout the resort were constantly badgered everyone to attend a time-share presentation. They offered 0 in resort coupons for two hours of pressure sales. Which brings me to the absolute worst thing to report. We each received 0 in resort coupons as a part of our package. How you could spend them was very limited. You could use them to buy bottles of wine (that you got free by the glass), purchase merchandise at the gift shop at a discount, or at the spa. This was a MAJOR problem. We made appointments for massages (5 USD) for a 50 minute Swedish massage. The coupon cover letter with the coupons said (quote): 0 USD (two coupons of USD and one of USD) to be used towards Spa Services, Massages, Facials, and Body Treatments. When we tried to use our coupons, they said that the policy was only USD towards a massage. I talked to five different people who all agreed that although it clearly said 0, they would only honor . When I mentioned that I would review this on TripAdvisor, they said "please do" All in all, be wary of this place. So much of what goes on there is "bait and switch". There are other resorts on Cozumel that will gladly provide you with a great experience.

Great dive crew

Michelle C,

Sat Oct 20 07:09:10 EDT 2018

We enjoyed our stay in Cozumel and found the staff to be very friendly and courteous. The dive shop personnel were great and our assigned dive masters were exceptional. Overall it was a pleasant experience. Draw backs were some had comfy beds, while ours rock hard. Didn’t care much for membership solicitation although for frequent travelers it might be worth a look. While the resort had something for everyone of every age the food was way below average. Very bland at all the on site restaurants. So we had. We hard time finding things to eat and found ourselves leaving many meals hardly touched.

Great staff

johnni65, Edmond, Oklahoma

Fri Oct 19 09:27:16 EDT 2018

My husband booked this trip for my birthday. We stayed at Secrets in April and while there we loved the atmosphere at Sunscape so decided to try it out. The staff was wonderful. When we arrived we were upgraded to the honeymoon suite. The room was spacious, clean and comfortable. The main bartender, Javier Ventura made it a point to know what drinks you liked and I could walk up to the bar to get a drink and he already knew what I wanted. The only drawback to the entire stay was the food and there was no room service. The buffet had the same items everyday. When you stay somewhere for an entire week it gets old really fast. The breakfast buffet had very little to choose from, unless you like omelets but considering I hate eggs I was hungry a lot of the time. The other restaurants on the sight also didn't have much of a selection. We ended up going into town and buying some things at a store so we would have something to at least snack on. Even though the food selection wasn't great the wait staff was. Our favorite waiters were Rucel and Miguel at Portofino. We always asked to be seated in their sections because they were the best. They were so friendly and made us feel like we were family. We will definitely come back!

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